Warranties and Returns
FLEXRA LLC is committed to customer satisfaction, so please review our shipping and return policy carefully. We want to make your online shopping experience as easy as possible so you'll continue to choose us for your building and maintenance supplies. To keep prices as low as possible, we ship many products directly to you from the manufacturer. Therefore, we must adhere to our vendors' return policies and procedures.
Please inspect your order immediately after receiving it and carefully check for damages and order accuracy. Please report any discrepancies or damages within 24 hours. On some occasions, you may receive separate shipments if products were ordered from multiple manufacturers. If your product(s) are damaged in shipment -- DO NOT ACCEPT IT. Please refuse the shipment from the carrier and contact the Flexra Support team immediately. We will then arrange to have a replacement shipment sent out to you at no cost.
If you have accepted a delivery that has concealed damage, you must email or call Flexra Customer Service within 48 hours of receipt of material. All damaged material must be held for possible inspection by the carrier, which may include providing photos, etc. The Buyer is responsible for all freight claims resulting from damage in transit if they accept the material from the carrier without noting such damages on the freight bill at the time of delivery. Title and Loss risk are passed to the Buyer at the time of shipment.
1) All returns must be approved in advance through SUPPORT.TEAM@FLEXRA.NET shipment back to the FLEXRA LLC distribution center.
2) One of our Customer Service Associates will provide you with a Return Merchandise Authorization number (RMA #). This RMA # must be written clearly on the return address label or the label supplied on the packing slip. RMA requests should be made within 30 days of the order date. Please allow us up to 48 hours to process RMA requests.
NOTE: All items must be returned in the manufacturer's original box with all instructions, hardware accessories, etc. Product (s) MUST be in resalable condition and unused. Please DO NOT write the RMA # or addresses on the manufacturer's box. Doing so makes the item non-resalable and credit will not be issued.
Returns are broken down into two categories: Customer Error/Cancellation and Damaged Goods/Company Error/Manufacturer's Defect. You must obtain a Return Merchandise Authorization number (RMA#) for any of the return categories.
Returns will not be accepted after 30 Days. A restocking fee of up to 25% may be applied to all returns that are a result of customer error or order cancellation. Original shipping costs will not be refunded. Custom configured or special-order products are non-returnable. Buyer will be responsible for all return